Not resolved
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
0 comments

Overview I have asked the California Clock Company (Kit-Cat) and emailed the owner (Woody) asking to refund me the 9.99 shipping charge and the $15.14 shipping charge to send the damaged clock back to the company, I have been ignored in my request.The California Clock Company never sent me an invoice stated a shipping policy nor does their website state this policy and it was clear from the emails and a couple of phone calls that all cost would be refunded to me including my personal shipping cost for a broken clock.

The clock cost $100.00 and was refunded however the $25.13 has not been refunded. Background I ordered a Kit-Cat clock from the California Clock Company (Kit-Cat) as a gift for my wife to open on Valentines Day. The clock was damaged in the box because of a poor choice in shipping from the owner of the California Clock Company. There was a very thin bubble wrap bag that was placed over the clocks box.

One cover on the box looks like it was dropped in shipping and a side was bent out. Inside the box the clocks bow-tie was off and scratched the face on the kit-Cat clock. All this can be seen in the photos I took before contacting the company. There was also a problem with the clock not working correctly when batteries where added.

I ordered the clock over the phone after a couple of emails back and forth with the companys Service Manager Jennifer. I sent her an email right after Valentines Day to let her know I needed to send the clock back for a replacement. She told me to ship it back to the company and they would replace it or refund my total payment. No replacement could be found and she asked me if I would like to get another clock from the companys website.

I said no and to please just refund my total cost and asked how the return shipping of the broken clock would be handled. She then stated that the California Clock Company (Kit-Cat) has a policy not to cover shipping cost. This was news to me as she never stated this in any emails or phone calls I had with her. She went as far as saying that all cost would be refunded when talking to her before.

I believe the owner is trying to cover his poor shipping that damaged the clock to begin with.The companys website (https://kit-cat.com/faqs/) doesnt even list this policy under their returns.

Review about: Clock.

Reason of review: Poor customer service.

Monetary Loss: $15.

Preferred solution: Full refund.

I didn't like: I did not get a full refund on my broken order.

Had an Experience with Kit Cat Clock?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

The Cellular Touch // Accessory Express owners Andrew Hedmann & Noordin Lalani are CROOKS. They owe me $275,779 + interest for over 11 years. Accessory Express "Noordin Lalani & Andrew Craig Hedmann owe me over $275k in commissions, cost of furniture & fixtures and phone inventory, from 2006 when I was their sub-dealer at Cingular Wireless..." Read more Spates The Florist And Garden Center - Spates the Florist - DO NOT order online. Spates The Florist And Garden Center "I am very displeased with Spates the Florist and Garden Center. I intend not to purchase from this business again. A note of disclosure before I detail the problem I..." Read more Other Company - DO NOT USE JUSTIN (LITO) RIVAS (J&R REFINISHING) 15116 PARTHENIA STREET  UNIT #103, NORTH HILLS, CALIFORNIA  91343 CELLULAR PHONE NUMBER:  (818) 481-0353  EMAIL ADDRESS:  CREYM@YAHOO.COM Other Company "Regarding: Very Serious Complaint Against Justin (Lito) Rivas, Illegal And Unlicensed Contractor Back in the year of 2015, I had hired an Illegal and Unlicensed Contractor who took Full Advantage..." Read more Diebold USA - Beware purchasing a "Cozy Trike" from epizontech.com Diebold USA "This review is about the people who sell this bike. The bike itself is OK, although badly welded and painted. The problem is, other than placing an order you cannot..." Read more Toyota Financial - They have messed up my credit by over 100 points that will cost me $1000's over my lifetime Toyota Financial "A 30 year military veteran and 12 year Toyota owner, I planned to purchase another when my current Toyota needed replacement. I can tell you that will not happen! I..." Read more PetArmor - DO NOT WASTE YOUR MONEY PetArmor "I made the exact same mistake that other people do. I used pet armour instead of Frontline like an idiot because I wanted to save thirty bucks. It doesn't work..." Read more Sears - NIGHTMARE Wedding Ring Set!! Sears "I have been having issues with a diamond wedding ring set I purchased 2 years ago and Sears has yet to rectify the situation. I initially purchased the set along..." Read more Gearbest - Changed price - have to pay more than advertised Gearbest "I bought a smartwatch. It was advertised as RM68.28. shipping is RM14. When in the payment page, I selected to use my GB wallet, which RM79, click to use GB..." Read more